Purchase of Ip Telephony Service Tender

• Country: Azerbaijan
• Summary: Purchase of Ip Telephony Service
• AZT Ref No: 131898804
• Deadline: 26 Dec 2025
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: AZN 13782.01
• Notice Type: Tender
• Document Ref. No.: 2025/KS/01798/V1
• Purchaser's Detail:
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• Description:
• Call, the ability to create a voice menu for the initial processing of the call. Forwarding calls to appropriate departments based on the user's choice. Calls should be routed to operators and, if necessary, forwarded to reservations, entertainment or reception departments can The system should provide the ability to track calls, including statistics on the duration of calls, the number of incoming/outgoing calls. User interface for administrators and operators. Equal division of calls between operators or forwarding to an available operator. Reports on operator performance and call distribution by department. Must support call recording functionality for quality control and analysis. The system should support up to 15 users should include operators and reservation desk staff. Ability to listen to recordings of incoming calls — with the ability to filter by operator and dates. The system should allow for future user additions and changes to settings. Head number of calls to handle: 5 channels (area code available) City line type: SIP Current SIP number: ISP Type of equipment to be used for the telephony service: Computer software Duration: 12 months, Qty- 1, Unit of measure - number USB, Type of headphones to be used: two headphones (right and left) Headphones must support the function of noise cancellation (Шумоподавление)., Qty- 15, Unit of measurement - units Installation, fully installed and delivered software and staff training service for., Qty- 1, Unit of measurement - number Technical, emergency troubleshooting service in case of technical support service, Qty- 12, Unit of measurement - month
• Documents:

 Tender Notice