Automation of Call Center Services Tender

Notice for Automation of Call Center Services in Azerbaijan. The reference ID of the tender is 133264418 and it is closing on 05 Feb 2026.

Tender Details

Country: Azerbaijan
Summary: Automation of Call Center Services
AZT Ref No: 133264418
Deadline: 05 Feb 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: AZN 1200001.00
Notice Type: Tender
Document Ref. No.: 2026/AT/00011/V1
Purchaser's Detail:
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Description:
Business, - Analysis of existing call center processes - Gathering of requirements and preparation of system specification - Definition of integration and security requirements, Qty- 1, Unit of measure - units Artificial,- Based on Large Language Model and Inference Generation (LLM + RAG) based dialog engine - Integration with IP-telephony (Asterisk/3CX) - Voice-to-text (TTS), voice synthesis - Call flow management, Qty- 1, Unit of measure - units Data,,- Mövcud data strukturunun təhlili - Model və bilik database transfer - Transfer of marked datasets and instructions used in model training - Source code delivery, build and debugging, Qty- 1, Unit of measure - units Established, - Control of the stable operation of systems - Technical support and implementation of changes - Full knowledge transfer (handover) to the relevant team, Qty- 1, Unit of measurement - units Calls, - Full text conversion of calls (ASR) - Extraction of short summaries and classification by topic - Activity of operators automated assessment - Creation of a list of products and entities mentioned in calls - Ability to analyze the level of problem resolution and listen to audio recordings, Qty- 1, Unit of measure - number
Documents:

Tender Notice

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Automation of Call Center Services - Azerbaijan Tender

The INNOVATIONS CENTER LIMITED LIABILITY COMPANY, a Government sector organization in Azerbaijan, has announced a new tender for Automation of Call Center Services. This tender is published on AzerbaijanTenders under AZT Ref No: 133264418 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-02-05.

The estimated tender value is AZN 1200001.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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